Q: WILL INCONTROL APPS STILL WORK WHEN THE VEHICLE IS IN MOTION?
A: For safety reasons, some aspects of InControl Apps are reduced or disabled when the vehicle is moving.
Q: DO I HAVE TO CREATE AN ACCOUNT TO USE SOME APPS?
A: It is strongly recommended that upon downloading any third party application from the Apple App Store / Google Play Store, that the app is opened on the handset first prior to connection to the vehicle. The app may have permissions that need to be approved or an account may need to be created before it can be used in the vehicle.
Q: I MADE A PHONE CALL AND I HAD TO UNLOCK MY IPHONE BEFORE I COULD USE INCONTROL APPS AGAIN. WHY?
A: This is an Apple security feature. When you make a phone call longer than the "Auto-Lock" setting, the phone will lock even when connected to InControl Apps. You can set your iPhone to never "Auto-Lock" by entering: Settings>General>Auto-Lock and selecting "Never". N.B. The "Never" Auto-Lock Setting may not be available in some circumstances e.g. if your iPhone has corporate administrator settings that require a pin code to unlock.
Q: WHEN I CONNECT MY PHONE TO THE VEHICLE, I ALWAYS GET A POPUP ON THE DEVICE TO ALLOW THE CONNECTION. HOW DO I STOP THIS FROM HAPPENING?
A: On iPhone, this can be avoided by pressing the home button before connecting to InControl Apps. On Android devices, the prompt contains a check-box to avoid future prompts on connections to the vehicle.
Q: DOES INCONTROL APPS USE MOBILE DATA?
A: Yes. It's recommended that any smartphone using InControl Apps has a suitable mobile data plan.
Q: WHEN I USE VOICE INTERACTION, WHY DOES MY CLUSTER SHOW A PHONE CALL IN PROGRESS?
A: When you start a voice session, your phone will trigger a virtual phone call (no charge applies) to gain access to the in-vehicle microphones.
Q: WHICH CONNECTION CABLE DO I REQUIRE?
A: You will be able to use the USB cable that came with your phone. If you are not in possession of this cable, a USB to Lightning (for iPhone) or USB to Micro-USB (for most Android phones) will be required. It's recommended that a replacement cable is purchased from your phone manufacturer.
Q: WHICH USB PORT SHOULD I USE?
A: InControl Apps uses a dedicated USB port which is labelled with the InControl Apps icon.
Q: WHERE SHOULD I STOW MY DEVICE WHEN CONNECTED TO INCONTROL APPS?
A: Stowage of your device should be near the USB port.
Q: MY PHONE IS CONNECTED AND I CAN SEE THE APPS BUT THERE'S NO AUDIO COMING THROUGH THE CABIN SPEAKERS. HOW DO I CONNECT TO BLUETOOTH?
A: When connecting a phone, a prompt will appear on the touch screen for "view" and "Bluetooth Settings". In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings", you will then be able to follow the prompts to pair your phone. On subsequent connection the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located on the owners section of jaguar-me.com. Also make sure the audio volume on the phone and vehicle is turned up.
Q: IS IT POSSIBLE TO HAVE INCONTROL APPS ON MORE THAN ONE SMARTPHONE?
A: Yes. Any compatible smartphone with InControl Apps installed will be able to connect to the touch screen. Though only one device can be connected at any one time.
Q: WHAT HAPPENS IF THERE IS NO DATA CONNECTION?
A: When using InControl services in an area of poor network coverage (e.g. remote, rural areas) the apps will display a pop-up when there is no available data connection for a requested function.
Q: WHAT SUPPORT IS THERE FOR QUERIES ABOUT INCONTROL APPS?
A: You can use the existing support channels such as the Customer Relationship Centre (CRC) and your local Dealer.
Q: I HAVE UPDATED TO IOS 9, WHY DO I NOW HAVE TO GO THROUGH AN APPROVAL PROCESS BEFORE I CAN USE A NEW APP IN THE CAR?
A: This is a new security feature introduced by Apple for the iOS 9 update. All third party apps, except the three virtual apps - Calendar, Music and Contacts, will now require approval.
Q: WHAT HAPPENS IF I DON’T UPDATE TO IOS 9?
A: This approval process is for any iPhones running iOS 9. If you have not updated to iOS 9, you will not need to approve each app before use. However we still recommend that you set up the app before you connect to the vehicle.
Please note that once updated, a phone cannot restore a previous iOS version.function.